Shipping and Delivery Policy

1. Shipping Methods:

   • Sahu Group of Industries (SGOI) offers shipping through trusted carriers such as Delhivery, Ecom Express, India Post and etc.

   • Customers can choose from standard shipping, expedited shipping, or other available options during checkout.

2. Shipping Costs:

   • Shipping costs are calculated based on the destination, weight, and dimensions of the package.

   • Customers can view the shipping costs before finalizing their order.

3. Processing Time:

   • Orders are typically processed and shipped within 7 to 10 business days after payment confirmation.

   • Customers will receive an email confirmation with tracking information once the order has been shipped.

4. Delivery Time:

   • Delivery times vary depending on the shipping method selected and the destination.

   • Estimated delivery times are provided during checkout and are based on carrier estimates.

5. International Shipping:

   • SGOI offers international shipping to select countries.

   • International shipping rates, customs duties, and import taxes may apply and are the responsibility of the customer.

6. Delivery Delays:

   • While SGOI makes every effort to ensure timely delivery, external factors such as weather conditions, customs clearance, or carrier delays may impact delivery times.

   • SGOI is not liable for delivery delays caused by unforeseen circumstances beyond our control.

7. Delivery Verification:

   • Upon delivery, customers are responsible for verifying the condition of the package and its contents.

   • If the package appears damaged or tampered with, customers should refuse delivery and contact SGOI immediately.

8. Shipping Address:

   • Customers are responsible for providing accurate and complete shipping addresses during checkout.

   • SGOI is not responsible for undelivered packages due to incorrect or incomplete addresses provided by the customer.

9. Shipping Updates:

   • Customers can track their shipments using the provided tracking number on the carrier's website.

   • SGOI will provide updates on the shipping status and notify customers of any significant delays or issues.

10. Shipping Restrictions:

    • Certain products may have shipping restrictions due to legal or regulatory requirements.

    • Customers should review product descriptions for any applicable shipping restrictions before placing an order.

11. Contact Information:

    • For questions or assistance regarding shipping and delivery, please contact us at momskitchenfoil@sgoi.in or      +91 88601 13122.